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We regret that you have reason to make a complaint to the Association. If you require general advice regarding buying or selling jewellery please call or email us - Contact UsIf efforts to resolve an issue with a JAA member has proved unsuccessful, the JAA will attempt to mediate a successful outcome via our complaints mediation process or suggest a way forward. The JAA cannot legally enforce a resolution or settlement to achieve an outcome.

Please note the JAA is unable to offer the complaints mediation process if you have already lodged a complaint with your State consumer body, such as Fair Trading or Consumer Affairs.

If you require the assistance of the JAA in resolving a dispute of a technical nature involving a JAA Member, please fill out the complaint form below.


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The Jewellers Association of Australia acknowledge the Traditional Owners of the land where we work and live. We pay our respects to Elders past, present and emerging.
We celebrate the stories, culture and traditions of Aboriginal and Torres Strait Islander Elders of all communities who also work and live on this land.

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